Returns & Exchanges – Eyemart Express

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Returns & Exchanges

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In-Store Returns & Exchanges

Do my new frames come with a warranty?

Absolutely! Most of our frames come with one free year of protection that kicks in as soon as you purchase. This 1 year frame warranty covers any physical damage to the frames. This plan doesn’t cover damage to lenses, lost, or stolen frames. Please see associate for additional details and exclusions. For additional lens protection, please ask about ExpressCare+.

What if I don’t like my new frames?

No worries, it happens. We offer a free 30-day frame restyle if you’re not in love with the fit or appearance. Please visit us in store and we’ll be happy to assist you.

What if I can’t see properly with my new glasses?

We believe that seeing better is living better, so we’re going to do everything we can to make it right! Please come see us in store, so that we can properly assess the issue. If you have an old pair, please bring those with you so we can compare the differences.

What is your return policy?

We strive to make sure every customer is completely satisfied with their new eyewear. Please know that we will work with you to make sure you are satisfied. We offer a free frame restyle within 30 days and prescription changes within 90 days. Stop by the store and our associates are dedicated to making it right for you!

Online Returns & Exchanges

Do my new frames come with a warranty?

What if I don’t like my new frames?

What if I can’t see properly with my new glasses?

What is your return policy?

How do I complete an online order return if I do not have a store near me?

Online returns are easy! Just click the link here, complete a bit of information and we will be happy to assist you in the process.

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